Questions&Answers
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Why are images in some emails blocked?
Images placed inside of a message is usually blocked and you will need to click a link to confirm that you want to see them.
This is done to protect you. To avoid spreading viruses through images and protect your privacy by blocking the possibility to register whether you have opened the email or not. That kind of registration is usually done by an image.
I'm syncing my Address Book but can't see my contacts in the web interface
For syncing both ways, it's important to add your new contacts in the correct Address Book in your mobile.
The default Address Book in your cell phone is not synced with your Work2Go account.
You have to add your contacts in the Address Book that is in your Exchange account.
I'm syncing my Calendar but can't see my appointments in the web interface
For syncing both ways, it's important to add your new appointments in the correct Calendar in your mobile.
The default Calendar in your cell phone is not synced with your Work2Go account.
You have to add your appointments in the Calendar in your Exchange account.
How do I back up my old Outlook items
Before you open Outlook and begin your first sync between your Work2Go Pro account and Outlook, you should make a back up of your previous Outlook items in PST format and then import the .pst file after the initial sync is performed. See the Outlook Help for information about how to create a new data file (.pst) and how to reload the data files.
If there is a certain email address that you want to block, you can fill in the address to your block list.
Go to Preferences > Mail.
Scroll down the page until you reach the heading "Junk Mail Options".
Add the email address to your list and don't forget to click Save in the top left corner.
Can't 'forget' old addresses
If you have the option "Add new contacts to "Emailed Contacts" selected in Preferences > Address Book, email addresses you send a mail to will automatically be saved in the Address Book called Emailed Contacts.
If you then remove this marker, the addresses already saved will still be kept in this Address Book until you delete them yourself, and therefore they won't disappear from the list either, even though you choose 'Forget'.
To remove the address from the list, you have to delete the address in your Address book first.
My browser won't save my login details
If your login details are not saved in your browser, even though you ticked the box next to "Remember me on this computer" and set your browser to save user names and passwords for websites, you can solve the problem by creating a bookmark.
Read more...
My mail is stuck in Drafts
When you log in to your account using Internet Explorer and would like to reply or forward a mail that contains one or more images, you may have problems with sending it. The mail is not sent, but saved in your Drafts folder instead.
Read more...
How many addresses can I add to a distribution list?
A distribution list can contain of 1000 addresses. If you want to send a message to more recipients you can create multiple distribution lists. You can send a mail to several lists at the same time.
I can't add a tag to a shared folder
Tags are designed to be used for personal use in Work2Go. If it's not you who created the shared folder, you won't be allowed to mark its contents with one of your tags.
Why are there duplicate folders in my account?
This is due to the protocols (used when using an external e-mail client) that doesn't allow messages in Drafts/Sent/Trash that is created in your e-mail client/mobile, to be stored in the same folders that are already there in your Work2Go-account.
In an iPhone, the activity made on your mobile will be kept in the top folders for Drafts/Sent/Trash (with the symbols). While the bottom Drafts/Sent Messages/Deleted Messages (folders) contains activities you've done while you've logged into your account in a browser. However, you can link these folders with each other.
Read more about how to link your folders here.
I can't read my mails in my mobile or e-mail client
Do you get a error message like this: "Can not retrieve e-mail. Username or password m.work2go.net is incorrect" when you try setting up your account in your mobile or e-mail client?
This is probably because you have entered incorrect settings. More information about this here
Shared mail folders not synced to your mobile
Unfortunately the ActiveSync technology can't synchronize shared folders to your mobile. If you want to access a shared mail folder in your mobile you can set up an IMAP account. Read more in our guide if you need assistance
I don't get any notifications of new mails on my iPhone/iPad
If you have set up sync to your mobile but even though you have new mails, you don't get any notifications about this, depends on your preferences. Go to Settings > Mail, Contacts, Calendars > Fetch New Data. Here you can choose to turn on or off Push when data is sent automatically to your mobile. If you choose not to have a Push activated, you can fetch new data at various time intervals instead. The longer the time between fetches, the better the battery life you get. If you select Manual, the account will only send data when it is used.
Mails won't sync to my iPhone/iPad
If you don't find any mails on your iPhone/iPad after setting up syncing, it may be because of the settings. If it's set to only sync mails from one day back and you never received any mails yesterday, it's no wonder your inbox is empty. You can change this setting in your iPhone/iPad here: Settings > Mail, Contacts, Calendars > your account > Mail Days to Sync.
I can't format the text in Work2Go
Make sure "Format as HTML" is selected at Options in the mail you're composing or at Format in the the Document or Task that you are editing.
Can I get rid of all spam?
No, not at all. Only about 95-99% or so. But in all honesty it does not disappear - it is sorted. In Work2Go there is a special folder titled "Junk". All messages classified as spam are stored here. They are automatically deleted from the folder after a couple of weeks. Read more about spam in the manual
